Payments help

Linking your wallet

Settings → Mobile money. Enter your number - the network is detected automatically and the wallet's registered name is shown so you know it's yours. A one-time approval on your phone confirms ownership; no money moves during linking.

Sending money

In any 1-to-1 chat, tap +→ Money. Enter the amount, check the recipient's verified wallet name, confirm - then approve the prompt your network sends to your phone. The chat shows the payment card update live: sent → landed.

Requesting & splitting

Request works the same in reverse - the other side gets an Accept/Decline card. In groups, a request becomes a split: the total is divided across members, each share is held safely once paid, and the whole amount is released to the requester when everyone's in. The requester can cancel a pending split, which refunds every held share.

Fees

Network and processing fees are shown before you confirm. The sender covers them - the receiver always gets the full amount.

If something looks stuck

• “Approve on your phone” never arrived- dial your network's approval shortcode (e.g. MTN *170#) and check pending approvals, then return to the chat.
• Payment shows pending - pull to refresh the Wallet screen; pending items reconcile automatically once the network settles.
• Anything else - write to support@sprintelex.com with the time of the transaction (never share your PIN with anyone, including us).